Free delivery on orders above 500
Free delivery on orders above 500
*Terms and Conditions for Jewels of Joy *
*1. Introduction*
- These Terms and Conditions govern your use of our website and the purchase of our products. By placing an order, you agree to these terms.
*2. Product Information*
- All jewelry is handmade and may vary slightly in appearance.
- Descriptions and images are provided to the best of our ability but are not guaranteed to be exact.
*3. Pricing and Payment*
- All prices are listed in INR
- Payment must be made at the time of order through cash on delivery as of now .
- Prices may change without notice, but you will be charged the price at the time of your order.
*4. Order Processing*
- Orders will be processed within 3-5 days after payment is received.
- You will receive a confirmation email once your order is processed.
*5. Shipping*
- We ship PAN INDIA
- Shipping costs are calculated at checkout.
- The shipping time is between 3-5 days
*6. Returns and Exchanges*
- please read the return policies mentioned in return and refund policy part.
- To initiate a return, contact us at 7808618953
*7. Warranty and Repairs*
- Our products come with no warranty against manufacturing defects.
*8. Intellectual Property*
- All content on our website, including images, text, and logos, is the property of Jewels Of Joy and may not be used without permission.
*9. Limitation of Liability*
- Jewels of Joy is not liable for any damages arising from the use or inability to use our products.
*10. Privacy Policy*
- We respect your privacy. Personal information collected during your order will not be shared with third parties without your consent.
*11. Governing Law*
- These terms are governed by the laws of India . Any disputes will be resolved in the appropriate courts of Bihar.
*12. Changes to Terms*
- We reserve the right to update these terms at any time. Any changes will be posted on this page.
*Contact Information*
Contact Number-(+91)7808618953
- For questions regarding these terms, please contact us at joy@jewelsofjoyofficial.com
Cancellations, Returns, & Refunds
We strive to provide you with high-quality products. Below is our Returns and Refunds Policy.
Cancellations
Once orders have been confirmed, they can’t be cancelled and won’t be eligible for refund.
Returns & Exchanges
We understand that sometimes you may need to return/exchange a product. However, please note that we do not accept returns/exchange unless the product is damaged or defective upon arrival. We encourage you to carefully review your order before making a purchase.
Damaged or Defective Products
If your product arrives damaged or defective, please contact our customer support within 3 days of receiving the item(s). Unboxing video is mandatory in this case. We'll either exchange the product or refund the amount depending on the availability of that product.
** In case of refund, the refund will be processed with 2-3 working days and will be credited within 7-10 working days.
No Refund & Exchange will be given in the Following Cases
- All pre-orders and customized orders will require full payment at the time of order confirmation.
- We will not refund or exchange if we received a used product.
- We will not refund or exchange any product purchased during seasonal sale.
- We will not Exchange or Return with Minor colour and design variation Due to the differences in displays of computers / laptops / phones or may be photographic lighting sources the colour of the image and product may slightly differ. Also, we already clarified that each product is handcrafted by traditional craft artisan.
- We will not refund after 3 failed delivery attempts by our respective courier agents.
- We will not refund if the address is found incorrect or outdated.
- We will not refund if a prepaid order is refused at the time of delivery.
- We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
- In case of refund approved, only Product value will be refunded, shipping charges will not be refunded.
Contact Information
If you have any questions or concerns regarding our returns & refunds policy, please contact us at:
Email: joy@jewelsofjoyofficial.com
WhatsApp: (+91)7808618953
DM us on Instagram at: jewelsofjoy.official
Timings: Mon-Sat, 10.00 am to 7:00 pm
Operating Address- Danapur, Gola Road , Bihar
Copyright © 2025 JEWELS OF JOY - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.